Refund policy
RETURNS & REFUNDS
We have a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, unwashed, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase. To start a return, contact us at info@tailoredjunk.com with your order number. We'll confirm whether your return is accepted and give you the return address — this is not published, so please wait for our confirmation. Items sent back without requesting a return first will not be accepted. Once your return is approved, please post the item within 14 days. We recommend using a tracked service and keeping your proof of postage: until the parcel reaches us, it remains your responsibility.
RETURN POSTAGE
For faulty, damaged or incorrect items, we cover return postage and will send you a prepaid label. For change-of-mind returns, return postage is at your own cost.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please check your order as soon as it arrives. If anything is defective, damaged or not what you ordered, email us at info@tailoredjunk.com with your order number and a few photos so we can sort it out quickly. Getting in touch early helps us resolve it faster, but it does not affect your legal rights in respect of faulty goods.
NON-RETURNABLE ITEMS
Custom and personalised items made to your specification (including custom prints and made-to-order pieces), unless faulty - Gift cards - Sale items, unless faulty (see below) Your statutory rights, including the cancellation rights set out below and your rights in respect of faulty goods, are not affected by these exclusions.
EXCHANGES
The fastest way to get what you want is to return your item and place a new order once the return is accepted.
EU & UK — 14-DAY CANCELLATION RIGHT
If you are a consumer in the European Union or the United Kingdom, you may cancel your order within 14 days of receiving it, for any reason and without giving a justification. This applies to sale items too. To cancel, email us at info@tailoredjunk.com within those 14 days. You then have a further 14 days to return the goods to us. The item must be in the same condition you received it, unworn, with tags and in its original packaging. You'll also need your receipt or proof of purchase. Where you cancel under this right, we will refund the price of the goods along with the standard outbound delivery cost. Return postage is at your own cost. We may reduce your refund to reflect any loss in value caused by handling the item beyond what is necessary to establish its nature and condition. This right does not apply to custom or personalised items made to your specification. Any import duties, taxes or customs charges paid on delivery are collected by your local authority, not by us, and cannot be refunded by us. You may be able to reclaim them directly from your customs authority.
REFUNDS
We'll notify you once we've received and inspected your return, and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days.
Bear in mind your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@tailoredjunk.com. Questions about a return? Email info@tailoredjunk.com.