Shipping policy

SHIPPING POLICY

All orders are shipped from Gibraltar.

1. PROCESSING TIME
In-stock orders are processed and dispatched within 1-3 business days of
payment verification, excluding weekends and public holidays. Custom and
made-to-order items take longer to produce — typically [30] business days
before dispatch. During launches, sales and peak seasons, processing may
take slightly longer.

2. SHIPPING METHODS AND RATES
Shipping options and costs are calculated at checkout based on your
destination, the weight of your order and the method you choose. You'll see
the exact cost before you complete your purchase.

3. ESTIMATED DELIVERY TIMES
Estimates below are from the date of dispatch, not the date you order — add
processing time to get your total wait.

Spain and Gibraltar: [30] business days
United Kingdom: [30] business days
European Union: [30] business days
Rest of world: [30] business days

These are estimates, not guarantees. Actual delivery can vary due to customs
clearance, carrier delays, weather or other events outside our control.

4. CUSTOMS, DUTIES AND IMPORT TAXES
Orders are shipped from Gibraltar, which is outside the European Union
customs union and outside the United Kingdom for VAT purposes. This means
most international orders will be treated as an import when they arrive.

Depending on your country, you may be charged import VAT, customs duty, or a
carrier handling fee before the parcel is released to you. These charges are
set and collected by your local authorities, are not included in the price
you pay us, and are your responsibility as the importer.

We cannot predict these charges in advance. If you're unsure what applies in
your country, please check with your local customs office before ordering.

5. REFUSED OR UNDELIVERABLE PARCELS
If a parcel is refused, unclaimed, or returned to us because import charges
were not paid, we'll refund the value of the goods once it reaches us, less
outbound shipping and any return or disposal costs charged to us by the
carrier.

If a parcel is undeliverable because of an incorrect or incomplete address
supplied at checkout, any cost of reshipping is payable by you. Please
double-check your address before completing your order.

6. ORDER TRACKING
You'll receive a confirmation email with a tracking number once your order
is dispatched. Tracking can take up to 48 hours to begin updating.

7. DELAYED OR MISSING ORDERS
If your tracking hasn't updated in several days, or your estimated delivery
window has passed, email us at info@tailoredjunk.com with your order number
and we'll chase it with the carrier.

If a parcel is lost in transit, we'll replace it or refund you in full — the
risk of loss is ours until the order is delivered to you. Please report a
non-delivery within 30 days of dispatch so we can raise a claim with the
carrier in time.

8. SHIPPING RESTRICTIONS
We ship to most countries, but some destinations and remote areas may be
restricted or carry longer transit times. If your country isn't available at
checkout, email us and we'll see what we can do.

9. SHIPPING PROMOTIONS
We occasionally run free or discounted shipping offers. Any conditions —
minimum spend, eligible countries, end date — will be stated with the
promotion. Free shipping covers our carrier charge only; import duties and
taxes still apply.

10. CONTACT
Questions about shipping? Email info@tailoredjunk.com and we'll get back to
you.